Tuesday, July 26, 2011

Facebook 2-way authentication

Considering that sometimes I'm a security freak, I've enabled 2-way authentication on Facebook. True is that I disabled the same thing on Google, but that's not important. Anyway, this morning, I tried to access my Facebook account using a newly installed Windows XP netbook, and Facebook asked a code they sent to my cell phone. My cell phone, right next to me, very turned on, very high network meter. SMS didn't came. Ok..I clicked resend, but still nothing. After the third resend, I waited for few minutes and nothing - then again, still no SMS from Facebook HOURS away from that moment (4 hours and counting). So, the next step available was to contact them through a contact form on their website, where they we're telling me to describe my problem - and where I also suggested they should use Google's 2-way authentication SMS servers, because their message comes almost instantly. After few seconds, some automated reply was sent to me, telling me I should "Attach a copy of your government-issued photo ID". SAY WHAT??

Seriously, I only send that to my bank, to the police, ..things like that. Why should I send this to Facebook? Who exactly are they? So I replied to them that, since they're not a government-related company, I will NEVER EVER send a copy of my "government-issued photo ID" and suggested again that they really should use Google's SMS servers for this one.

I'll just paste the funniest part of their requirements:

When you respond:
1. Briefly describe the issue you’re experiencing.
2. Attach a copy of your government-issued photo ID. We need to confirm that you own this account. Note that we will permanently delete our record of this attachment from our servers once we use it to confirm your identity.
The ID you attach:
- Must be government-issued (ex: passport, driver's license)
- Must be in color
- Must clearly show your full name, date of birth, and photo
No shit?! 

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